RagaHorologyHere to help, methodically.
Have a question about RagaHorology or your account? Our support team is ready to help. Write to us and we will reply as soon as we can.
Before you write
Most questions already have an answer on the site, and checking there first is usually quicker than waiting for a reply.
- Frequently asked. β costs, withdrawals, verification and minimums.
- A methodical process, start to finish. β what happens after you register, step by step.
- Pricing β what is free and where a cost can appear.
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached β identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions are settled faster in a short call than in several messages.
Outside working hours
Messages sent in the evening or over the weekend are queued and answered first on the next working day, in order.
Details worth including
Your registered email address and the approximate date of the matter are enough for us to locate the account. Never send a password, full card number or one-time code β nobody on our team will ever ask for these.
If something looks wrong
Report it the same day. Anything involving a payment you do not recognise is escalated immediately, ahead of the normal queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support β [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier to explain out loud | Support hours: MonβFri, 9:00β18:00 |
| Abuse report β /report-abuse | Impersonation, misuse of the brand, suspicious messages | Reviewed on receipt |